Returns and Refund Policy
At DreamyShapes, your happiness means everything to us.
Every product is carefully inspected and packed with love — but if something isn’t right, we’ll make it right.
When You can request a Return
We accept returns only under these circumstances:
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You received a damaged or defective product
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You received a wrong product, design, size, or colour
To be eligible, you must raise a request within 3 days of delivery and share:
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The unboxing video (unedited, showing the package being opened)
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Photos of the issue
Without an unboxing video, we will not be able to process any claim.
Returns not accepted If
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The product is purchased during sale / clearance / special discount campaigns
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The product is used or shows signs of wear and tear (stains, pet hair, smells, etc.)
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The request is made after 3 days of delivery
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The original tags, filler, or packaging are missing
As these are plush and fabric-based products, hygiene and quality assurance are our highest priority.
How to Request a Return
Email us at hello@dreamyshapes.in with:
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Order number (e.g., DS-12345)
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Reason for return
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Unedited unboxing video + photos
Our team will review your request within 24–48 hours.
Replacement and Exchange
Once your return is approved:
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We arrange a pickup from your address or guide you to ship it back.
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For incorrect/defective items, pickup is free of charge.
Replacement is subject to availability.
If the design is sold out, you can choose another product or opt for store credit.
Refunds
After we receive and inspect the return:
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Refunds are processed to your original payment method OR as store credit
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Processing time: 5–7 business days
Order Cancellation
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Orders can be cancelled within 12 hours of placing the order
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If the order has already been shipped, cancellation isn’t possible
Need Help?
We’re here for you!
📩 Email: hello@dreamyshapes.com
📱 WhatsApp Support: +91 9667722468 (10 AM – 7 PM IST)
DreamyShapes — Comfort that makes you smile.